About
I’m a practical, steady professional with hands-on experience building and repairing computers, providing IT support, and helping customers. I enjoy solving real problems clearly and calmly — whether it’s getting a system running again or walking someone through a fix.
After years focused on personal health matters, I am ready to return to steady part-time work. I bring a strong background in technical support, customer service, computer systems, shipping, receiving, stocking, and inventory. I’m looking for reliable daytime or flexible hours where reliability and practical skills matter.
Core Skills
Technical
- Computer hardware assembly & repair
- Windows OS troubleshooting
- Desktop & system support
- Basic networking
- System setup & maintenance
- C / C++ / C# / Objective-C / Python / Java / PHP / BASIC / JavaScript
Software & Tools
- MS Office (Word, Excel, PowerPoint, Outlook)
- General PC support tools
- Web & forum design
People & Operations
- Customer service & clear communication
- Problem resolution
- Organization & record-keeping
Experience
- Provide reliable, on-time delivery service while maintaining positive customer interactions.
- Manage independent scheduling, route efficiency, and real-time problem-solving in a flexible role.
- Built, upgraded, and repaired custom computers focused on affordable, reliable systems for individuals and families.
- Provided hands-on troubleshooting and clear guidance to non-technical clients.
- Supported individual clients and local non-profits (including NAMI) with computer setup, repair, and clear guidance; designed early websites and online forums.
- Supported backend systems during the early growth of commercial internet service.
- Helped design and build the web-based front-end interface that allowed users to log into the network.
- Troubleshot hardware, software, and connectivity issues for customers and internal systems.
- Contributed to both the technical infrastructure and the user-facing tools that made the service accessible.
- Handled shipping and receiving of copiers and supplies.
- Operated forklift; loaded and unloaded trucks.
- Managed inventory and kept accurate records of incoming and outgoing product.
- Handled shipping and receiving operations in a fast-paced industrial environment.
- Loaded and unloaded trucks; operated forklift and hoist system to move 2,000 lb plastic rolls.
- Managed inventory and maintained accurate counts.
- Extremely physical role requiring strength, attention to detail, and reliability.
Key Project: Stone Soup Computers
Designed and led Stone Soup Computers at Springfield Technical Community College: recruited and trained a student team that refurbished 200 computers donated by MassMutual and distributed them free to over 200 financial-aid students who otherwise could not afford one. Served as technical lead under the guidance of Dr. Linda Meccouri.
Earlier Hands-On Experience
Additional early roles that built practical experience in stocking, store setup, customer service, and physical work.
- Worked an early-morning stocking shift, approximately 4:00 AM to noon, preparing shelves and merchandise before and during store hours.
- Stocked and replenished merchandise while keeping product organized and accessible for customers.
- Worked in a physical, fast-paced environment that required dependable attendance, steady pace, and attention to shelf organization.
- Helped set up multiple video store locations in the area, including stocking and organizing video inventory.
- Worked as a cashier and assisted customers with everyday store transactions and questions.
- Performed data entry and basic record-keeping to support store operations.
- Derby Cider Mill — Operated the cider press and worked directly with customers filling cider containers.
- Food Bag — Worked third-shift cashier duties and also pumped gas during daytime hours.
Education
Associate of Science — Computer Information Systems
Springfield Technical Community College — Springfield, MA
Contact
Open to part-time and flexible work.
ereynolds1971@gmail.com
(484) 626-2222
Springfield, Massachusetts