Starting here
This is where the writing will live. More soon.
About
I’m a practical, steady professional with hands-on experience building and repairing computers, providing IT support, and helping customers. I enjoy solving real problems clearly and calmly — whether it’s getting a system running again or walking someone through a fix.
After years of technical and customer-facing work, I’m looking for a steady part-time role with reasonable hours where reliability, clear communication, and practical technical skills matter. I’m available for flexible or part-time hours and ready to contribute in a focused way.
Core Skills
Technical
- Computer hardware assembly & repair
- Windows OS troubleshooting
- Desktop & system support
- Basic networking
- System setup & maintenance
- C / C# / JavaScript
Software & Tools
- MS Office (Word, Excel, PowerPoint, Outlook)
- General PC support tools
- Web & forum design
People & Operations
- Customer service & clear communication
- Problem resolution
- Organization & record-keeping
Experience
Delivery Driver — DoorDash
March 2020 – Present
- Provide reliable, on-time delivery service while maintaining positive customer interactions.
- Manage independent scheduling, route efficiency, and real-time problem-solving in a flexible role.
Computer Specialist — Self-Employed
August 2010 – January 2015
- Built, upgraded, and repaired custom computers focused on affordable, reliable systems for individuals and families.
- Provided hands-on troubleshooting and clear guidance to non-technical clients.
- Coded in C, C#, JavaScript and other languages; designed early websites and online forums. Volunteered technical support for local nonprofits.
IT Support — Javenet (later RCN)
1998 – 2001
- Supported backend systems during the early growth of commercial internet service.
- Helped design and build the web-based front-end interface that allowed users to log into the network.
- Troubleshot hardware, software, and connectivity issues for customers and internal systems.
- Contributed to both the technical infrastructure and the user-facing tools that made the service accessible.
Key Project: Stone Soup Computers
Designed and led Stone Soup Computers at Springfield Technical Community College: recruited and trained a student team that refurbished 200 donated computers (from MassMutual) and distributed them to over 200 financial-aid students. Served as technical lead.
Education
Associate of Science — Computer Information Systems
Springfield Technical Community College — Springfield, MA
Blog
Writing some of this down as I go.
Contact
Interested in part-time or flexible opportunities?
Feel free to reach out.
ereynolds1971@gmail.com
(484) 626-2222
Springfield, Massachusetts
betweenpoles.net